Effective Date: 5th August, 2025 Company Name: Gronetz Website:https://gronetz.com
At Gronetz, we strive to ensure your electronics are delivered to you safely, quickly, and in perfect condition. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed on our website.
1. Shipping Locations
1.1. We currently deliver to Secunderabad (Telangana, India) and near by location. 1.2. Delivery to remote or restricted areas may take longer or may not be available.
2. Shipping Charges
2.1. Shipping charges, if applicable, will be displayed at the checkout before payment. 2.2. Free shipping may be offered on certain products, categories, or order values as per promotional offers.
3. Order Processing Time
3.1. Orders are processed within [1-2 working days] after successful payment confirmation. 3.2. Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery Time
4.1. Estimated delivery time depends on your location and courier partner but generally takes [3-7 working days]. 4.2. Delivery delays may occur due to weather conditions, courier partner issues, or unforeseen circumstances.
5. Tracking Your Order
5.1. Once shipped, you will receive an email/SMS with tracking details to monitor your order status. 5.2. You can also check your order status in the My Account section of our website (if registered).
6. Delivery Attempts
6.1. Our courier partner will make up to 2-3 delivery attempts. 6.2. If the delivery is unsuccessful due to incorrect address or customer unavailability, the package may be returned to us, and re-delivery charges may apply.
7. Damaged or Missing Items
7.1. Please check the package at the time of delivery. 7.2. If the product is damaged, tampered, or missing, contact us within 24 hours with photos or videos. 7.3. Claims made after this period may not be eligible for free replacement.
8. International Shipping
8.1. Currently, Gronetz does not offer international shipping. 8.2. This may be updated in the future as our operations expand.
9. Contact Us
For any shipping or delivery-related queries, contact:
