Effective Date: 5th August, 2025 Company Name: Gronetz Website:https://gronetz.com
At Gronetz, we aim to provide you with quality electronic products and a smooth shopping experience. If you are not entirely satisfied with your purchase, this Return & Refund Policy explains the conditions under which you can request a return, replacement, or refund.
1. Eligibility for Returns
1.1. Products are eligible for return under the following conditions:
Item received is damaged or defective.
Item received is different from the one ordered.
Item is missing essential parts or accessories.
1.2. Products not eligible for return include:
Items damaged due to customer misuse, mishandling, or installation errors.
Products with tampered or missing serial numbers.
Software or products requiring license activation after opening.
2. Return Request Process
2.1. To initiate a return, contact our support team within [7-10 days] of delivery via:
Email: gronetzhypermart@gmail.com
Phone: +91 732 6030 709
2.2. Please provide:
Order ID and proof of purchase
Clear photos or videos of the product issue
2.3. Once approved, our team will arrange pickup or guide you for courier return.
3. Replacement Policy
3.1. If your return is approved and stock is available, we will replace the product at no extra cost. 3.2. If replacement stock is unavailable, we will issue a full refund.
4. Refund Process
4.1. Refunds will be initiated after inspection of the returned product. 4.2. Refunds will be credited to the original payment method within [7-10 working days]. 4.3. Shipping charges (if any) are non-refundable, except for cases of damaged or incorrect products.
5. Warranty Claims
5.1. Products covered under manufacturer warranty must be serviced directly through authorized service centers. 5.2. Gronetz will assist in guiding you to the nearest service center, but repairs/replacements during warranty are the manufacturer’s responsibility.
6. Contact Us
For any return or refund-related queries, please contact:
